Personalized activity assignment enables an incoming email to be assigned to the agent who has last worked on the case. This ensures that earlier communication with the customer, the context of the discussions and the information gathered from the customer is readily understood by the agent.
This setting allows you to enable or disable Personalized activity assignment. This setting can take three values - Logged in, Always and Disable.
Logged in: Activities are assigned to the agent only when the agent is logged in to the application.
Always: Activities are always assigned to the agent whether the agent is logged in or not.
Disable: Personalized activity assignment is disabled.