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The 2000.4.x Microsoft Windows OS patch installation fails with a "critical error" due to a failure of the service to stop after the server reboots

Core Issue

Sometimes the Microsoft SQL server (MSSQLServer) fails to stop properly, which results in the installation failure of the 2000.4.x Microsoft Windows operating system (OS) patch.

Resolution

In order to resolve this issue, stop the MSSQLServer manually, and then run the patch upgrade.

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