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The application subsystem is in partial service and the Application Tasks real-time report shows an application running for an unexpectedly long time

Core Issue

This issue occurs if an application does not receive a disconnect signal after a call and the application does not have an error handling mechanism to detect that the call has ended. This can happen because some applications are invalid.

Resolution

To resolve this issue, perform these actions:

  1. Use the CRA trace files to identify the invalid application. For more information, refer to Setting Up, Viewing And Collecting IPCC Express Traces.
  2. Validate the corresponding script using the CRA Editor. For more information, refer to Introducing the Cisco CRA Editor.
  3. Restart the CRA Engine to clear the calls stuck in the queue. For more information, refer to the The Engine Menu Option section in the Cisco Customer Response Applications Administrator Guide 3.0(2).

Also, make sure the application script includes error handling, which prevents infinite retries if a call is no longer present.

For more details about resolving Cisco Customer Response Applications (CRA) or Customer Response Solution (CRS) issues, refer to these documents:

Problem Type

Voice applications  (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)

Failure Type

Delay

When Problem Occurs

End of speech

Application Subsystem Status

PARTIAL_SERVICE

Customer Response Solution (CRS) Version

CRS 3.x

Customer Response Solutions (CRS) Components

Application subsystem

Customer Response Solutions (CRS) Concepts

Application task

Customer Response Solutions (CRS) Reporting

Application tasks report

Voice Applications

IP contact center (IPCC) express

Version history
Revision #:
1 of 1
Last update:
‎06-17-2009 10:08 PM
Updated by:
 
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