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The button template for the Cisco IP phone expansion module 7914 is missing after an upgrade to Cisco CallManager 4.0

Core Issue

The standard phone button template for the Cisco IP phone model 7960, which supports the Cisco IP phone model 7914 expansion module, includes buttons for both devices (up to 34 buttons). The template uses buttons one and two for lines and assigns buttons three through 34 as speed dials or lines, or for the privacy and service URL features.

If you are upgrading from an earlier release of Cisco CallManager, and you have separate templates for the Cisco IP phone expansion module model 7914 and Cisco IP phone model 7960, Cisco CallManager automatically creates a consolidated phone button template.

Resolution

To resolve this isssue, create a new button template for 7914.

For step-by-step instructions, refer to Phone Button Template Configuration.

For more information about the 7914 phone button, refer to Phone Button Template Consolidation for Cisco IP Phone Model 7960 and Cisco Expansion Module Model 7914.

Problem Type

Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

IP phones and other clients (Client registration, faulty IP phone, etc.)

Call Control

CallManager

CallManager Features

Installation, upgrade, password recovery, backup, virus, subsystem, licensing, compatibility, support or other CCM issue

IP Phones and Clients

IP phone faulty operation

Common Software and Product Issues

Problems after an upgrade

Failure Type

Missing information: feature, item, file, field, number, parameter, data, settings, configuration, option, etc.

End Where Problem is Heard or Device Type Involved

IP phone

CallManager Versions

CallManager 4.0

IP Phone Models

IP phone expansion module 7914

7960 series

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