Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 

The Cisco Agent Desktop's agent state toggles between "ready" and "reserved states"

Core Issue

This might happen if a dial plan exists that starts with the same digit that the agent's Integrated Contact Distribution (ICD) extension starts with. If the total number of digits in the agent's extension in such a situation is less than the total number of digits configured for the dial plan, this symptom might occur.

Resolution

Make sure that these two things do not happen concurrently:

  • An agent's ICD extension starts with a digit for which a dial plan exists in Cisco CallManager.    

  • The total number of digits in the agent's ICD extension is less than the total number of digits configured for the dial plan.

For additional information, refer to Troubleshooting Cisco Customer Response Applications.

Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 03:36 PM
Updated by:
 
Labels (1)