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The Cisco CallManager Automated Attendant cannot find a user that a caller specifies when dialing by name
The extension of the requested user is not valid because the user does not have a primary extension assigned in Cisco CallManager or the ccndir.ini file is missing information.
To resolve this issue, perform these steps:
On the Cisco CallManager User Information web page, verify that the user has an entry in the AutoAttendant Dialing field, that the user record has an associated phone and that the Primary Extension radio button is selected.
On the Cisco Customer Response Applications (CRA) server, verify that the ccndir.ini file contains the correct userbase and profilebase information, as shown in this example:
USERBASE "ou=Users, o=cisco.com"
PROFILEBASE "ou=profiles, ou=CCN, o=cisco.com"
For more information on resolving Cisco CRA or Customer Response Solution (CRS), refer to these documents: