The new installation of Cisco Unity fails, and an error message suggests to call Cisco Technical Support. The error message reads:
Setup was unable to configure default settings on your system. Contact TAC.
In SQL, verify that the BUILTIN\Administrators group has the Database Creators role checked:
Run the SQL Enterprise Manager.
Expand the tree in the left pane until you reach Security > Logins.
Right-click BUILTIN\Administrators, and choose Properties.
Choose the Server Roles tab.
Check Database Creators if it is not already checked.
Confirm that the UnityInstall a/c is in the administrators group in the Active Directory (AD).
Review the OSQLDump and tempu.log files.
If the Msg 911, Level 16, State 1, Server , Line 20 Could not locate entry in sysdatabases for database 'UnityDB'. No entry found with that name. Make sure that the name is entered correctly message appears:
Run ConfigMgr.exe, which is located in the commserver directory.
After the initial prompt, choose advanced and check run database configuration script. This runs the C:\CommServer\Localize\DefaultConfiguration\ENU\DefaultDatabase.sql file.
Uninstall SQL, and reboot. Install SQL again through the Cisco Unity System Preparation Assistant (CUSPA), and attempt to install Cisco Unity again, but in the C directory instead of D.
If the install still fails, run this script on ConfigMgr: