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The Cisco Unity 4.x installation fails, and the "Setup was unable to configure default settings on your system. Contact TAC." error message appears

Core Issue

The new installation of Cisco Unity fails, and an error message suggests to call Cisco Technical Support. The error message reads:

Setup was unable to configure default settings on your system. Contact TAC.


  1. In SQL, verify that the BUILTIN\Administrators group has the Database Creators role checked:

    1. Run the SQL Enterprise Manager.

    2. Expand the tree in the left pane until you reach Security > Logins.

    3. Right-click BUILTIN\Administrators, and choose Properties.

    4. Choose the Server Roles tab.

    5. Check Database Creators if it is not already checked.

    6. Click OK.

  2. Confirm that the UnityInstall a/c is in the administrators group in the Active Directory (AD).

  3. Review the OSQLDump and tempu.log files.

    If the Msg 911, Level 16, State 1, Server , Line 20 Could not locate entry in sysdatabases for database 'UnityDB'. No entry found with that name. Make sure that the name is entered correctly message appears:

    1. Run ConfigMgr.exe, which is located in the commserver directory.

    2. After the initial prompt, choose advanced and check run database configuration script. This runs the C:\CommServer\Localize\DefaultConfiguration\ENU\DefaultDatabase.sql file.

  4. Uninstall SQL, and reboot. Install SQL again through the Cisco Unity System Preparation Assistant (CUSPA), and attempt to install Cisco Unity again, but in the C directory instead of D.

  5. If the install still fails, run this script on ConfigMgr:


    This installs the stored procedure.

  6. If the installation still fails, open a case with Cisco Technical Support with the TAC Service Request Tool. Include the latest tempu.log and the last Osqldump files.

Refer to these documents for more information: