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The Cisco Unity report request fails to generate


In order to resolve this issue, complete these steps:

  1. In Internet Explorer, browse to http://<Unity Server name>/status or http://<IP address>/status or double-click the desktop shortcut to the Status Monitor.

  2. In the Status Monitor page, click the Report Status icon.

  3. Locate the report in the list of submitted reports. The wait time for a queued report varies, based upon the size of the database and on how busy the system is.

  4. If the wait time for the report seems excessive, choose from one or more of these options:
    • Cancel the queued report and request it again at a time when the system is not as busy.

    • Cancel the queued report, refine the selection criteria and then submit the report again.

    • On the Microsoft Windows Start menu, choose Programs > Administrative Tools > Services and locate AVRepDirSvrSvc.

      If the reports do not work properly or are locked, restart the service in order to remove the locked state, and the reports process restarts.

      Note: Some queued reports can be lost due to the restart.

  5. If a requested report is absent from the Report Status page, this can be due to a stop and restart of the Cisco Unity or the AvRepDirSvrSvc. Request the report again.

  6. If requested reports are still not produced, on the Windows Start menu, choose Programs > Cisco Unity > Unity Diagnostic Tool.

  7. On the Cisco Unity Diagnostic Viewer screen, click Configure Micro Traces.

  8. Check the check boxes for all traces that start with the word Report.

  9. On the Cisco Unity Diagnostic Viewer screen, click Start New Log Files.

  10. Request the reports again at a time when the system is not busy. Wait for a time equal to the wait time previously experienced. If the reports print successfully, skip to step 15. If the reports do not print, continue with step 11.

  11. In order to view the log files, choose Process > AvCsMgr, and then click the Current log file. The selected log file is formatted and displayed in the right pane.

  12. In order to export or save a copy of the log file, choose Action > Export List.

  13. Name the file and save it to a location of your choice in .txt or .csv format.

  14. If the requested reports still are not produced and the cause is not determined from the diagnostic logs, contact the Cisco Technical Assistance Center (TAC).

  15. In order to turn off the traces set in step eight, on the Cisco Unity Diagnostic Viewer screen, click Disable All Traces.

These bugs are associated with the issue:

  • Cisco bug ID CSCeb82281 Reports are failing
  • Cisco bug ID CSCse06293 Reports: Transfer Call Billing and OutCall Billing reports fail
  • Cisco bug ID CSCsa81987 Cisco Unity Reporting produces unexpected behavior for cancelled reports
  • Cisco bug ID CSCeb48528 REPORTS: Subscriber Message Activity Report contains no data

Refer to these documents for more information: