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The installation of Cisco CallManager 5.x on the new HP DL380 server fails, and the "Error : not enough physical disks [0 out of 2 present]" error message appears

Core Issue

An error occurs when Cisco CallManager 5.1(1b) is installed on the Hewlett Packard (HP) DL380 G5 servers that are procured directly from HP and have a single processor, 2 hard disk drives, and 2 GB RAM, which is equivalent to Cisco MCS 7835. The error message reads:

Error message : Not enough physical disks [0 out of 2 present]

Issues remain when the same Cisco CallManager is installed on the HP DL380 G5 servers with dual processors, 4 hard disk drives, and 4 GB RAM as well. In this case, the Not enough physical disks [0 out of 4 present] error message appears.

It does not help to complete the steps in article How to reset the RAID Configuration from the Option ROM Configuration for Arrays Utility of the server, which is available from the HP Smart Array Controller while Cisco CallManager 5.x is installed in order to reset the raid configuration from the Option ROM Configuration for Arrays Utility of the server, which is available from the HP Smart Array Controller when boot initialization occurs.

This issue is tracked in Cisco bug ID CSCsi43583, which states that the HP DL380 G5 Array Controller is in Slot 3 instead of Slot 1. The installation of the Cisco CallManager 5.x needs the RAID Controller to be hooked into Slot 1. Complete these steps in order to determine the situation of the RAID Controller when an installation failure error occurs:

  1. Press Alt+F2 in order to open the command prompt.
  2. Execute /mnt/source/Cisco/vendor/HP/bin/hpacucli ctrl all show.
    This command produces output similar to this:

    Smart Array P400 in Slot 1  (sn:xxxxxxxxx)
       

If the Smart Array is any other than P400, for example E200, the installation of the OS can fail with the Drive Count Fatal Error: The installation was unable to retrieve needed drive information. Error Code:1 error message.

Resolution

This issue occurs because the HP DL380 G5 servers that are shipped from HP are configured with the Smart Array Controller in Slot 3, but the Cisco CallManager install script expects it to be in Slot 1. If the RAID Controller is hooked into Slot 3, the /mnt/source/Cisco/vendor/HP/bin/hpacucli ctrl all show command output reads:

Smart Array P400 in Slot 3  (sn:xxxxxxxxx )

The part number for the RAID Controller is 405132-B21 - HP Smart Array P400/256 Controller.

If the RAID Controller is in Slot 3, manually move the controller over to Slot 1. In order to do this, open the server lid and move the array controller from Slot 3 to Slot 1 for the installation only. Once the installation completes, the controller can be moved to Slot 1.

Note: Once the controller is in Slot 3, certain CLI commands, such as Show hardware, can show incorrect output.

Also, note that the P400 controller comes in two versions. One version has the SAS Connectors on the Front and the other has the SAS connectors on the Back. The installation of the OS needs the P400 with the SAS Connectors on the back, so the case cover closes without the connectors sticking out of the case. Check that the SAS controllers are connected to Port 2I. In order to do this, during POST, hit F8 to go into the controller setup options. This must be connected to Box 1 and the drives must be in Bay 1 and Bay 2. Sometimes machines straight from HP are cabled differently than MCS servers directly ordered from Cisco. Make sure the Server is supported on the CD/DVD disks in the readme file or the Release Notes of the Cisco OS install version. If it is not the correct supported version it does not install.

Note: If HP Integrated Lights Out (ILO - Remote Console Management) is installed, configure it so they can give the bootup message screen shots and install screen shots.

Refer to HP Server Solutions for more information about the hardware required for the Cisco CallManager installation.

Version history
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Last update:
‎06-17-2009 10:12 PM
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