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The "Couldn't create user object. You may check if DC Directory is running" error message is received when the BAT Tool is accessed in Cisco CallManager

Core Issue

This error can occur when some Cisco CallManager usernames are followed by a space and others are not. 


To resolve the issue, perform this procedure on the Cisco CallManager server:

  1. Make sure that no usernames are followed by spaces.
  2. If the error is still received, uninstall the Bulk Administration (BAT) Tool from the Add/Remove window on the Cisco CallManager Control Panel.
  3. Install the BAT Tool from Cisco CallManager Plug-ins (go to Applications > Install  Plug-ins) on the CallManager Admin page.

Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 03:41 PM
Updated by:
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