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The "The Custom form could not be opened. Outlook will use an Outlook form instead" error message appears when attempts are made to open a Voicemail message in Microsoft Outlook in VMO form

Core Issue

When a Voicemail message is opened in Microsoft Outlook in ViewMail for Outlook (VMO) form, the The Custom form could not be opened.  Outlook will use an Outlook form instead error message appears.

This issue carries over to other PCs, but does not impact the functionality of the PC itself.


This issue is tracked in Cisco bug ID CSCae06812. One of these methods usually resolves this issue:

  • Apply sufficient registry privileges.

  • Reinstall the VMO client.

Refer to Cisco Unity VMO Error: "The custom form could not be opened." for more information on how to complete these tasks.

Cannot start, stop, schedule, reset, power up, power down, run, initialize, open, close, activate, deactivate or load

Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 04:47 PM
Updated by: