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The reports generated by the Quality Report Tool (QRT) in Cisco CallManager 4.x


The Quality Report Tool (QRT), a voice-quality and general problem-reporting tool for Cisco CallManager IP phones, extends to IP phones as an NT service. With the QRT Viewer, located in the Tools menu in Cisco CallManager Serviceability, it is possible to filter, format, and view problem reports that are generated.

It is possible to configure a Cisco IP phone with QRT, which is installed as part of the Cisco CallManager installation, so that users can report problems with phone calls. Users report issues with a Cisco IP phone softkey that is labeled QRT. Any Cisco IP phone that supports an HTTP web server also includes support for QRT. The IP phone must be in one of these states for the QRT softkey to be available:

  •   Connected

  •   Connected Conference

  •   Connected Transfer

  •   OnHook   

When users press the QRT softkey on their IP phone, they are presented with a list of problem categories. Users can then choose the appropriate problem category, and the system logs their feedback in the XML file. What actual information is logged depends on the user selection and whether the destination device is a Cisco IP phone.

Refer to Quality Report Tool for more information on what is included in Phone Problem Reports.

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‎06-22-2009 04:13 PM
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