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The upgrade from Cisco CallManager 4.x to Cisco CallManager 5.x fails, and the "The installation has encountered a unrecoverable internal error. For further assistancereport the following information to your support provider. Script "/usr/local/cm/script/

Core Issue

The upgrade to Cisco CallManager 5.x fails, even when the same IP address and hostname are used and these steps are completed:

  1. Create a backup with the Data Migration Assistant (DMA).

  2. Boot the CCM 5.x DVD.

  3. Choose Microsoft Windows Upgrade.

  4. Download the TAR file that the DMA generated from a File Transfer Protocol (FTP) server.


When these steps are completed, the data downloads and is applied without problems. After a while, a dump generates with this messages:

-------------------------------
The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

Script "/usr/local/cm/script/5.0.2.1000-3/cm-dbl-install W1  PostInstall 5.0.2.1000-3"4.1.3" /usr/local/cm/ /common/download/windows/ /common/log/install/install.log" exited with errors (1)

The system will now halt.
------------------------------


Resolution

This issue is tracked in Cisco bug ID CSCse53281.The failure corresponds to the absence of the definition of the TypeProduct 30013. This is typical of the presence of a delete file among your CSV files.

Delete this file from the TAR and re-run in order to workaround this issue.

There is a file, which is not a part of the regular install in Windows, that must be removed from the TAR. It is called delete.csv. In order to delete this file, run the tar command with --delete with the delete.csv file, such as:

tar -f --delete ccm/csv/delete.csv

After the issue is resolved, make sure to upgrade the Licenses as well. E-mail the licensing team at licensing@cisco.com. It is not possible to make any changes to Cisco CallManager, such as adding phones, until the new license is updated in the servers.

While Cisco CallManager 4.x is upgraded to Cisco CallManager 5.x, the Data Migration Assistant fails with the ErrorCode=-530" error message

Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 04:07 PM
Updated by:
 
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