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Timeout error on agent login on an ICM CTI server with the error message "No response to SET_AGENT_STATE_REQ message with invokeID0x80000c0"

Core Issue

When a computer telephony interface (CTI) test is attempted in order to check for the agent timeout, an error message similar to this appears:

agent_ready 16:07:35 Trace: GeoCTILink::SendRequest()CTITest: 16:07:51 Trace: *** No response to SET_AGENT_STATE_REQ message with invokeID0x80000c0 after 153 16:08:38 Trace: *** Unexpected CONTROL_FAILURE_CONF message with invokeID 0x80000c0received ... ignoring

Resolution

In order to fix this issue, complete these steps:

  1. Take a backup of the registry.
     
  2. Locate this registry key:

    Hkey_local_machine\software\geotel\icr\\PGNum>PG\CurrentVersion\pims\pim1\attdata\dynamic
       
  3. Change the value of MaxBRIOutstandingMessages to 100.

    This value is recommended in
    ASAI Associations on the Avaya PG.
       

Refer to these documents for more information:

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