Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to add CTI Route Point in the Cisco CallManager 4.x to integrate the IPCC Express with the "Could not add CTI Route Point" error message on the Cisco CallManager

Core Issue

In a new install of IP Contact Center (IPCC) Express, you are unable to create a JTAPI trigger, and the Could not create CTI Route Point error message appears on the Cisco CallManager.

Resolution

This issue is caused when a CTI Route Point is created with a non-existent device pool. In order to resolve this issue, select an existing device pool and then insert the CTI Route Point. The device pool is a required field in Cisco CallManager.

Refer to Error 500: JTAPI Trigger Page Generates an Exception after Changing CTI Route Point Directory Number for more information.

1385
Views
0
Helpful
0
Comments