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Unable to add users in Cisco Mobility Manager 1.2(1).The system stalls or hangs

Core Issue

This problem could be due to misconfiguration.

Resolution

Complete these steps in order to resolve this issue:

  1. Verify the Administrative XML Layer (AXL) and directory settings.
  2. Add the configuration in Mobility Manager for the directory user. 
  3. Add the correct hostname, username, and password.

You should now be able to add users successfully.

For more information on configuration settings, refer to the System Configuration section of Cisco Unified Mobility Manager Administration Guide, Release 1.2.

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