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Unable to log into RTMT with Cisco CallManager 4.x. The Access forbidden: The RTMT application cannot be used by this user name and password(insufficient privileges) error message is displayed

Core Issue

This problem occurs if, with Multilevel Administration (MLA) enabled, the user logs in with the Windows  account login instead of the Cisco CallManager administrator account information.

Resolution

If MLA is enabled, use the Cisco CallManager administrator account to log in rather than the Windows login. Also, there is Secure Connection check box on the login window. Log into the Real-Time Monitoring Tool (RTMT) when this is checked. For related information on RTMT, refer to Real-Time Monitoring Configuration.

Problem Type

Call control software  (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

Call Control

CallManager

CallManager Features

Multiple levels of administrative access (MLA)

Installation, upgrade, password recovery, backup, virus, subsystem, licensing, compatibility, support or other CCM issue

Common Software and Product Issues

Passwords

Failure Type

Error message

Cannot login or logout

When Problem Occurs

During login or logout

Troubleshooting Tools

Real-time monitoring tool (RTMT)

CallManager Errors

Access forbidden the RTMT application cannot be used by this user name and password(insufficient privileges)

CallManager Versions

CallManager 4.x

CallManager Configuration, Administration, Accounts and Passwords

CallManager administration

Operating System Components

Windows

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