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Unable to log on to the System Administrator Web in Cisco Unity 4.x after the Class of Service for the EAdmin account is lowered

Core Issue

After you change the Class of Service for EA Admin Account rights in the Cisco Unity, no one is able to log on to the Cisco Unity System Administrator (SA) Web Page, even though Cisco Unity continues to work and all the functionalities are still available to all the subscriber.

Resolution

In order to resolve this issue, change the values of AVP_COS_OBJECT_ID in the database for EA Admin account back to that of the defaultAdministrator.

Refer to Cisco Unity SA Troubleshooting Guide for various other issues with Cisco Unity SA Web.

Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 04:05 PM
Updated by: