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Unable to login to CUE with the defined username and password in the CCM 5.0 and Web login failed, JTAPI login successful!" error message appears

Core Issue

Cisco CallManager has a valid web login, but Cisco Unity Express cannot authenticate, and the Web login failed, JTAPI login successful! error message appears.


Complete these steps in order to enable AXL Service on Cisco CallManager 5 and fix the problem:
  1. Log into Cisco CallManager.

  2. Click the drop down menu in the top right corner and choose Cisco Unified Serviceability.

  3. When the new page loads, choose Tools > Service Activation.

  4. Choose the Cisco CallManager server.

  5. Scroll down to Database+ Admin Services.

  6. Check Cisco AXL Web Service.

  7. Save/Apply Changes.

Problem Type

Voicemail problems

Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

Call Control


CallManager express

Common Software and Product Issues


Voicemail System

Unity express

Failure Type

Cannot login or logout

APIs & Telephony Service Providers


CallManager Versions

CallManager 5.x
Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 05:05 PM
Updated by:
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