Unable to login to CUE with the defined username and password in the CCM 5.0 and Web login failed, JTAPI login successful!" error message appears

[TCC_2]

Core Issue

Cisco CallManager has a valid web login, but Cisco Unity Express cannot authenticate, and the Web login failed, JTAPI login successful! error message appears.

Resolution

Complete these steps in order to enable AXL Service on Cisco CallManager 5 and fix the problem:

1. Log into Cisco CallManager.
   
   
2. Click the drop down menu in the top right corner and choose Cisco Unified Serviceability.
   
   
3. When the new page loads, choose Tools > Service Activation.
   
   
4. Choose the Cisco CallManager server.
   
   
5. Scroll down to Database+ Admin Services.
   
   
6. Check Cisco AXL Web Service.
   
   
7. Save/Apply Changes.

Problem Type

Voicemail problems

Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)

Call Control

CallManager

CallManager express

Common Software and Product Issues

Passwords

Voicemail System

Unity express

Failure Type

Cannot login or logout

APIs & Telephony Service Providers

JTAPI

CallManager Versions

CallManager 5.x