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Unable to share desktop on Jabber for Windows.

TITLE

Unable to share desktop on Jabber for Windows.

SYMPTOMS

The Desktop Sharing Option is grayed out in the Chat Window.

ENVIRONMENT

Cisco Jabber 9.0.1

Cisco Unified Communications Manager 8.6.1 and 8.6.2

Cisco Unified Presence Server 8.x (On-premises deployment)

Cisco WebEx Connect (Cloud based deployments)

CAUSES

To configure Cisco Unified Communications Manager for video desktop sharing, you need to apply a COP file to Cisco Unified Communications Manager and enable video desktop sharing on the SIP profiles of CSF devices.

RESOLUTION


Configuring Desktop Sharing on CUCM 8.6.1 - 

On the CUCM Admin page –

1. Enable desktop sharing on the SIP Profile for the appropriate CSF devices. To do that –
     - Select Device >Device Settings >SIP Profile
     - Select the appropriate SIP profile
     - In the Trunk Specific Configuration section, select Allow Presentation Sharing Using BFCP
     - Select Save

2. Apply the SIP profile to the appropriate CSF devices as follows:
     - Select Device > Phone on an individual device.
     - Use the Bulk Administration Tool for multiple devices.

Configuring Desktop Sharing on CUCM 8.6.2 -


On the CUCM –

1. Upload and apply the ‘cmterm-bfcp-e.8-6-2.cop.sgn ‘ COP file for desktop sharing, you can download the Admin folder on the following link to get access to the same.

http://www.cisco.com/cisco/software/release.html?mdfid=284324806&flowid=32202&softwareid=284006014&release=9.0%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest

2. Restart the CUCM 8.6.2 as follows
     - Open the Cisco Unified OS Administration interface
     - Select Settings > Version
     - Select Restart
     - Repeat the steps for each node in the cluster, starting with the presentation server.

3. Enable video desktop sharing on the SIP Profile for the appropriate CSF devices and apply the SIP profile to the CSF devices, as outlined earlier.

4. Enable video desktop sharing capability on the appropriate devices as follows –
For an individual device, select Allow Presentation Sharing Using BFCP and then select Save
For multiple devices, do the following –
     - Select Bulk Administration > Phones > Export Phones > All Details.
     - Select Bulk Administration > Upload/Download Files and download the exported CSV file.
     - Open the CSV file with any editor.
     - Insert a column named Allow presentation sharing using BFCP into the CSV file.
     - Set the value of the column to Y for all required devices.
     - Save the CSV file.
     - Select the Override the existing configuration option.
     - Import the CSV file.
     - Select Run Immediately.
     - Select Submit.

PREVENTION

Note:  - As of this release, Cisco Jabber for  Windows supports video desktop sharing in software phone mode only.  Video desktop sharing is not available in desk phone mode.

- You cannot enable video desktop sharing on the default SIP profile.  You can copy the default SIP Profile and save it as a new one.

RELATED TOPICS

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_010.html#task_002CD757B8EC4F5E85AA5222626C772B

Version history
Revision #:
1 of 1
Last update:
‎05-15-2012 06:35 PM
Updated by:
 
Labels (1)
Comments
New Member

I am using this in version 8.6.1 and the Share Desktop Option is greyed out even though i have followed the steps for V 8.6.1

Do I need to apply and upload the COP file for this version?  This is the only step I havent done and it is stated as not needed for this version.

Yes COP file is required for this feature.

New Member

Im using version 8.6.2 as it happens.

So I have installed the COP file, documentation states that I must restart the Publisher server for this to take effect as well as all the other nodes.

Can you please re-confirm that all nodes have to be re-started (I have 8 nodes and it will take some time.

New Member

Hi there,

I have tested my XML file contents on a non-CSF device

Verified as working:

The disallowed file types work for CSF and Non CSF Device (Jabber Clients)

I didnt expect this to work but it has, thats great!

Cisco Employee

Hey Navidp,

As for restarting the CCM Server, that is necessary as you are introducing a new configuration. So we must restart the Servers after the COP file install so that this new functionality will work successfully.

  1. Open the Cisco Unified OS Administration interface.
  2. Select Settings > Version.
  3. Select Restart.
  4. Repeat the preceding steps for each node in the cluster, starting with your presentation server.

Also, good to hear about Non-CSF device working for restricting file types. As mentioned earlier, CSF is only to allow soft phone feature for Cisco Jabber.

Regards,

Jasmeet

New Member

Hi there,

Can you verify whether every node in the cluster needs rebooting?

To re-boot the PUB (to which the COP file was uploaded) is not bad and ok to manage

To reboot  2x TFTP servers and 5  x CallManagers needs to be a controlled change and will take some time.

Cisco Employee

I have an update from our Dev Team:

The COP file adds more than just database entries, hence why it needs to be applied on each CUCM server in the cluster.  The basic DB replication is not enough and so we have to restart each of the Call Manager in the cluster

So you will ahve to submit a change request and follow through the procedure.

Regards,

Jasmeet

New Member

I have uploaded the COP file to the publisher.

Just to re-confirm, Restart all Servers in Cluster starting with the publisher node?

Cisco Employee

Hi Navdip,

Please follow the below instructions once you have provisioned your CUCM 8.6.2 node/s with the bfc Device File (cmterm-bfcp-e.8-6-2.cop.sgn ‘) on each CUCM node then restarted each CUCM node, Created a New SIP Profile(cannot use default but recommend copying it to create new profile) and enabled the “Allow Presentation Sharing using BFCP” to the new SIP Profile then assign the new profile to the Client Service Framework Devices and enabled the “Allow Presentation Sharing using BFCP”  under the CSF devices as well followed by a device reset.


Note: Only CUCM 8.6.1 and 8.6.2 and later support this feature

RE:
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_010.html#task_002CD757B8EC4F5E85AA5222626C772B


Here’s what the screens will look like if you have properly configured CUCM for Desktop Sharing:

  1. Two users must login to Jabber for windows in Softphone Mode  (use my computer for calls device option)
  2. User 1 needs to call user 2 or vice versa, wait a few seconds once the call is active, then click on the drop down arrow on the active call window next the phone icon on the top right hand side of the phone control screen.
  3. Select Share Desktop as per below:


Screen Shot 2012-05-24 at 7.54.19 AM.png


4. Once you are sharing the desktop, you have the option to stop sharing if you are sharing your desktop and if the other user is seeing your desktop, they have the option to Take Over Control or go to Full Screen Menu by selecting either of the two options in the below screenshot:

Screen Shot 2012-05-24 at 7.54.26 AM.png

Cisco Employee

Navdip,

And yes, you must restart every CUCM node in the cluster starting with the publisher.

New Member

Hi, I´m using CUCM 8.5.1.10000-26 Unrestricted and CUPS 8.0.3.10000-4, I´ve everithing working but share desktop is not, it is in grey, do i need to upgrade to version 8.6 the callmanager?

Regards.

Carlos

Cisco Employee

Hey Carlos,

You do indeed need to be on either CCM 8.6(1) or 8.6(2) to be able to do Desktop Sharing.

Regards,

Jasmeet

  • •-      CUCM 8.6.2
  • •-      CUPS 8.6.x (newest version)
  • •-      Jabber 9.0.1 (latest, greatest)
  • •-      BFCP COP file installed on CUCM, rebooted
  • •-      BFCP enabled on the SIP profile for the Jabber CSF Devices in CUCM

When an audio call or video was established between (2) Jabber clients, the Desktop Share was still grayed out.    Everything else was working fine

What's missing here?

Cisco Employee

Hey Tommer,

Make sure you are using Cisco Jabber in Soft Phone Mode as currently, as of this release, Cisco Jabber for Windows supports video desktop sharing in software phone mode only. Video desktop sharing is not available in desk phone mode.

It's a planned feature for next release.

Let me know if it still doesn't work in Soft Phone Mode.

Regards,

Jas

New Member

Has anyone seen an issue where you can't share your desktop if you use click-to-call off the buddy list, but you can share desktops if you manually dial the number? We're experiencing this.

New Member

Do you have to have an active call to be able to share desktop?

Yes, an active call is required.

New Member

Is there some documentation that actually has that requirement for an active call for desktop sharing to work?

New Member

Hi,

I was unable to find a direct doc for the same. However we do have the following in the admin guide -

"If users initiate desktop sharing sessions during  an audio or video conversation, they use the video desktop sharing  capabilities on Cisco Unified Communications Manager."

Ref: http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_010.html#task_002CD757B8EC4F5E85AA5222626C772B

You can also see one of the above posts with a screenshot to initiate desktop sharing form an active call.

Thanks!

New Member

I can't get the desktop sharing to work, it is still grayed out. I get video sharing, just not desktop. I have followed all the above instructions:

  • uploaded the COP files
  • rebooted all CM servers
  • added BFCP to a new SIP profile and associated that SIP profile to the test users
  • reset the test users CSF and DN

CM version 8.6.2

CUPS version 8.6.3

Jabber for Windows version 9.0.1

Has anyone had success getting this to work?

Thanks

New Member

I can start Desktop Sharing during a call, but during a regular IM session it's greyed out. How can I solve this?

New Member

Ruud,

Currently you can only do desktop sharing when two Jabber clients are connected via a soft phone call. Desktop sharing does not work in deskphone mode when calling between Jabber clients, and you are not able to escalate from an IM to desktop share either. Those options are roadmapped for later releases.

New Member

Michael,

So it's not enough to just be in softphone mode; you actually must have an active call going to be able to do desktop sharing? I wonder if endusers are going to understand/accept that...

New Member

That is what we were told from the Cisco folks we are working with, roadmapped for 2013.

New Member

Please would you provide me a link in order to download the COP file. I followed the link than Sana Agaskar published but I cannot find it there.

Regards,

New Member

You can find the COP file with the Jabber for Windows admin download.

CiscoJabber-Admin-ffr.9-0-X

New Member

Hi Sana,

i`m using CUCM 8.6.2.22900-9 and i`m not able to get it working. I don`t know i`m missing the checkbox "

Allow Presentation Sharing Using BFCP" on the CSF device.

I have tried to export all Phones and set the value from "f" to "t" (not Y). But the desktop sharing is greyed out.

The SIP Profile is assigned with the BFCP but on the device no chance. :-/

Any suggestions why the checkbox is missing under CSF device? Or how i get this working again?

Do i missing something in CUP configuration ? Version is 8.6.4.12900-2

regards

update: OK, i think i missed after upgrading CUCM to install the cop file again like said here:

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_E4CC9599_00_environment-configuration-guide.pdf

You must install the COP file each time you upgrade Cisco Unified Communications Manager 8.6.2. For

example, if you configure video desktop sharing on Cisco Unified Communications Manager 8.6.2 and

then upgrade to Cisco Unified Communications Manager 8.6.2.1, you must apply the COP file on Cisco

Unified Communications Manager 8.6.2.1 and then configure video desktop sharing.

New Member

Hello,

the link to the file is

http://www.cisco.com/cisco/software/release.html?mdfid=284324806&flowid=32202&softwareid=284006014&release=9.1%280%29&relind=AVAILABLE&rellifecycle=&reltype=latest

Please download the admin file. Upon extraction, you can find the COp file in the folder -

CiscoJabber-Admin-ffr.9-1-0\CUCM

Sana

New Member

Fernando,

Go to Jabber for Windows downloads and download the Jabber admin file. The Cop files are in the CCM folder.

New Member

All, thks a lot for your help..!!

I already download the file.

New Member

Hi i only see the jabber msi in the jabber admin file , I dont see a ccm folder with cop files in. Please advise, obviously doing something wrong here.

New Member

So this COP file needs to be installed on all the callmanager servers in the cluster and then rebooted.  Is that correct?  Does this file need to be installed on the Presence (CUP) server?

New Member

Yes, that's correct. You need to do it first on the CUCM publisher, reboot server, be shure there's no problem with installation and after that you need to do it on the CUCM subscriber(s). Just need to install file on the CUCM cluster, not on CUP.

New Member

I am just curious - will this eventually extend to other SIP devices as well (i.e. 8900 and 9900 series video phones?)

It would be great to share your desktop to a deskphone or enduser to assist with a helpdesk ticket (i.e. - look here, click on the button that looks like this etc.) especially if there was a preference to allow selection of a bounding box area of your screen, or follow the mouse on your screen for the video feed.

Cisco Employee

Sana,

Small correction on procedure described in this document. When updating CSV file to allow desktop sharing, value should be changed to T and not Y:

- Set the value of the column to Y for all required devices.  <<<--------- Wrong,  it should be T

Regards,

Tijana

New Member

I would like correct above doc under " Configuring Desktop Sharing on CUCM 8.6.2 "

Enable video desktop sharing capability on the appropriate devices as follows –

For an individual device, select Allow Presentation Sharing Using BFCP and then select Save

For multiple devices, do the following –

- Select Bulk Administration > Phones > Export Phones > All Details.

- Select Bulk Administration > Upload/Download Files and download the exported CSV file.

- Open the CSV file with any editor.

- Insert a column named Allow presentation sharing using BFCP into the CSV file.

- Set the value of the column to Y for all required devices.  <<<-----the value should be "T " not " Y"

- Save the CSV file.

- Select the Override the existing configuration option.

- Import the CSV file.

New Member

Updating the post for 9.X versions of CM. As per the below statement and document, in CM 9.X and greater, the COP file is not longer needed, since BFCP presentation is enabled by default.

Cisco Jabber for Windows 9.2.x Server Setup Guide - Set Up On-Premises Deployments with Cisco Unified Communications Manager Version 9.x and Higher

On Cisco Unified                       Communications Manager version 9.0(1) and higher, BFCP presentation sharing is automatically enabled

http://tools.cisco.com/squish/cd95C

Bronze

This post (and all the Cisco docs I could find) neglect to mention that any firewall or IPS software running on the PC (like Symantec or Mcafee) needs to be configured to allow UDP port 5070 in and out of the PC.  I followed all the instructions, but I ended up doing a Wireshark capture with the firewall off to confirm exactly what was happening (UDP 5070 to negotiate BFCP, then h.264 in RTP packets).

So don't forget to update your host-based firewall to permit UDP port 5070 in and out for BFCP.

Ryan