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Unity subscribers cannot record their personal greetings, leave any voicemails for others, or playback any recorded messages on Cisco Unity

Core Issue

This issue occurs when a Cisco Unity server has more than one network interface card (NIC) installed.

Resolution

Complete these steps in order to resolve this issue:

  1. Verify if the Cisco Unity server is properly registered with the Cisco CallManager and has the correct IP address.

    If the registered IP address is something like 169.254.x.x, the chances are that the Cisco Unity server has two NICs, but only one of them is connected and the other is enabled, but not connected to the network.

  2. Disable the second NIC and restart the Cisco Unity service.

Cisco Unity should now be registered with the correct IP address and you should be able to record greetings and leave voicemail messages.

For information on troubleshooting Unity related problems, refer to:

Cisco Unity Troubleshooting Guides

Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 04:37 PM
Updated by: