You can use this checklist to isolate if you are facing any issues with upgrading your device. It contains step by step checks to see that all the things are in place.
Hope that would help.
Telepresence Support Team
I know this is an old post, But thought I would check here first. I have a C40 Codec that will not upgrade. No matter how I try either from the TMS or the WEB interface I get the same failure.
/share/installimage/hooks.d/installimage-endeavor failed to run
We did recently add the Touch panel, and I will have the colleagues remove it once they get on site. But has anyone else seen this??
this looks like message reported in this bug.
The release note of CSCud92375 explains your touch panel hardware is too old to work with the newer software on your codec. Can you please take a picture of the labels on the touch panel to check serial number?