Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 

User receives a The Engine is not running error message after the user selects Associate CTI Port in the JTAPI Call Control Group Configuration web page

Core Issue

Incorrect information is entered in the Cisco Java Telephony API (JTAPI) provider web page.

Resolution

From the Customer Response Application (CRA) Administration web page, choose Tools > JTAPI Configuration, and enter the correct information in the JTAPI Provider fields. Then stop and restart the CRA Engine.

For more details on how to resolve Cisco CRA/Customer Response Solutions (CRS) issues, refer to these documents:

1186
Views
0
Helpful
0
Comments