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User receives reorder tone as soon as the called party goes off hook due to a codec mismatch

Resolution

If a user receives a reorder tone (like a busy signal) when the called party goes off hook, the cause could be a codec disagreement between regions.

To resolve this issue, verify that both call ends support at least one common codec (such as G.711).

If this is not the case, use transcoders.

For more information, refer to the Codec and Region Mismatches section of Device Issues.

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