Resolution
Complete these steps in order to migrate the device profiles from the 7960 IP phone to the 7970 IP phone.
- Access the Bulk Administration Tool (BAT) and choose Configure > User Device Profiles (UDP).
- Click Export and name the file.
- Choose All User Device Profile Details, select the phone type, and click Export. The file is then placed in the C:\BatFiles\Export\User Device Profiles directory.
- Make the small changes to the user device profile that points to CP-7960.
- Once completed, place the new file in the C:\BatFiles\User Device Profiles directory.
- Go to the BAT tool and choose Configure > User Device Profiles (UDP).
- Choose Insert User Device Profiles and scroll down for your file at File Name*.
- Choose All Details, scroll down for the CP-7970, and click Insert.
Once the operation is completed and verified, you can delete all previous 7960 user device profiles.
For related information, refer to: Cisco CallManager Bulk Administration Guide 5.0(1)
CallManager Versions
CallManager 3.x, CallManager 4.x
IP Phone Models
7970G, 7940G, 7960 series