Cisco WebAttendant is an application that supports the traditional role of a manual attendant console. Associated with an IP phone, the Cisco WebAttendant application allows the attendant to quickly accept and dispatch calls to enterprise users. An integrated directory service provides traditional Busy Lamp Field (BLF) and Direct Station Select (DSS) functions for any line in the system. The application is Web enabled and therefore portable to Windows 98, NT and 2000 platforms.
The Cisco WebAttendant is the first of many new IP telephony applications that integrate Old World telephony functions with New World applications and services like Lightweight Directory Access Protocol (LDAP) directory and HTML services.
A primary benefit of Cisco WebAttendant over traditional attendant console systems is its ability to monitor the state of every line in the system and to efficiently dispatch calls. The absence of a hardware-based line monitor device offers a much more affordable and distributable manual attendant solution than traditional consoles.