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wbxtracerCWMS.exe

WBX Tracer

Description

This utility gathers  logs in a live session related to "in meeting" issues which may be necessary to troubleshoot issues with Cisco TAC. It is used for  diagnosing various meeting issues like application crashing,  teleconference issues, and meeting connection issues (chat, polling,  multimedia, NBR). This version has been updated specifically to work with Cisco WebEx Meetings Server.

Version

920.2012.608.6030

Instructions (How to capture logs)

1.  Double-click on wbxtracerCWMS.exe and minimize the window

2.  Start/join your meeting and duplicate the issue

3.  Once issue has occurred, switch back to the minimized wbxtracer window

4.  Click on the folder icon at the top right and choose "Save" or press CTRL+S

5.  Save the file and send us a copy of the file

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