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When a meeting is scheduled through Cisco MeetingPlace for Outlook, the notification tags do not display the alternate phone number from MeetingTime

Core Issue

Alternate phone numbers are used to access the Cisco MeetingPlace system, such as a toll-free number or an in-company extension.


To resolve the issue perform these steps:

  1. Verify that the alternate phone number is entered in MeetingTime by performing these steps:  

    1. Log in to MeetingTime.      

    2. In the MeetingTime Configure tab, select the Telephony Access topic and click Query.      

    3. Check if you have set the 1st Alternate Ph Number attribute.      


      If the 1st Alternate Ph Number is not set, enter it and click Save Changes. Refer to the Listing Alternative Cisco MeetingPlace Phone Numbers in Notifications section of Setting Up Cisco MeetingPlace Audio Server for more information.


  2. Verify whether you have the correct tag (#Cisco C_AltPhoneNumName1) in the MPmessage.rtf template. If the tag is not present, perform this procedure:  

    1. Go to :\Program Files\Cisco Systems\MPWeb\mpoutlook, and save a copy of the mpmessage.rtf template.      

    2. In the Windows Control Panel, double-click MeetingPlace Gateways, then click the Outlook Gateway tab.      

    3. Click the Configure Client Setup button. The Configure Client Setup Utility opens.      

    4. Click the Template tab.      

    5. Click the Edit button corresponding to the mpmessage.rtf template. The template file opens in WordPad.      

    6. In this file, you can add or delete text or tags. This adds or removes information from the meeting invitation. Place the #Cisco C_AltPhoneNumName1 tag in the appropriate location.      

    7. When you finish, save the file and exit WordPad.      

    8. In the Configure Client Setup Utility, click Save, then click Close.      

    9. Restart the Cisco MeetingPlace Web Conferencing  Service. In Windows, choose Start > Settings > Control Panel > Services. Right-click the Web Conferencing  Service, and choose Restart.      


For more information about editing the tempate, refer to the Notification Templates for Meetings Scheduled Using Cisco Unified MeetingPlace for Outlook section of Customizing Text-Based Meeting Notifications.

Note: Tags for notifications for meetings that are scheduled in Outlook are similar to -- but not identical to -- the tags performing the same function in notifications for meetings that are scheduled in Cisco MeetingPlace Web Conferencing or MeetingTime. They are not interchangeable, and you cannot copy and paste tags from an .rtf template to a .tpl template. Template files for notifications for meetings scheduled from Cisco MeetingPlace Web Conferencing or MeetingTime have a .tpl filename extension. You might need to customize these files separately from the files that are used to generate notifications for meetings that are scheduled in Outlook.

For more information, refer to the About Customizing Notifications of Meetings Scheduled in Other MeetingPlace Clients section of Customizing Text-Based Meeting Notifications.