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When an attempt is made to play a voice message in VoiceView express, the "Unknown error code {0}. Report this error to your system administrator" error message appears

Core Issue

It is possible to login from an IP phone and see what voice mail messages are present, but it is not possible to listen to them.

When listen is pressed, the Unknown error code {0}. Report this error to your system administrator error message appears in the phone window.

Resolution

In order to fix this, complete these steps:

  1. Configure this command under telephony-service:

    telephony-service
      url auth
    http:///voiceview/authentication/authenticate.do
      create cnf-files

       
  2. Hard reset the phones.

       
  3. When the phones come up, ensure that the configuration is
    pushed. In order to do this, check this on the phone:

    Settings > 3 > 2 > 5
       
Comments
Community Member

It does not work for me. I still get the same error message even though the settings have been pushed. Any suggestions?

Community Member

Hi,

If you have integrated voiceview with CUCM then go to enterprise param and change all CUCMPUB to ip add it will work fine for you.

Arshad

CCIE VOICE

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