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When Cisco Unity 4.2(1) is installed with the Platform Configuration Disk, the IBM MCS-7815-I2 and 7825-I2 Server becomes completely unresponsive

TCC_2
Level 10
Level 10

‎06-22-2009 05:40 PM - edited ‎03-12-2019 09:07 AM

Core Issue

When Cisco Unity 4.2(1) is installed with the use of the Platform Configuration Disk - 'EDCS-501262, DVD 1 of 1, Rev 17, 80-8470-01' on the MCS-7825-I2-ECS1 with 2GB Ram and SATA RAID, the server becomes totally unresponsive to any input, does not even post, and has no video output. Server fans possibly do or do not continue to spin once power is applied. If an attempt to restore the BIOS is successful or a total replacement of the system board is performed, any subsequent attempt to install from the same platform disk results again in a failed system board.

Resolution

This issue is documented in Cisco bug ID CSCsi22207.

These are the steps in order to recover from failure.

Flash BIOS Update Crisis Recovery (CD Image) Platform Configuration Disk, 80-8470-02 is required.

In order to create the System BIOS Crisis Recovery CD, visit the download license page, click I agree, then download and burn this ISO image onto a CD.

Complete the steps of this procedure in order to recover the BIOS:


  1. Remove AC power from the system.

  2. Remove the top cover from the system.

  3. Move the Boot Block jumper JP4 from its original location that cover pins 1 and 2 to the recovery position that cover pins 2 and 3. Review the inside of the top cover for a diagram of its location, item number 12.

  4. Insert the IBM x206m/x306m System BIOS Crisis Recovery CD into the DVD Drive.

  5. Replace the top cover and reapply AC power to the system.

  6. The system boots into a special recovery mode.

    Note: There can be several minutes where the system beeps as the recovery process proceeds. When the recovery is complete, the system shuts down.

  7. After the shut down, remove AC power from the system.

  8. Remove the top cover from the system.

  9. Move the Boot Block jumper (JP4 for x306m) back its original location for normal operation covering pins 1 and 2.

  10. Replace the top cover and remove the IBM x206m/x306m System BIOS Crisis Recovery CD from the DVD drive.

    At this point, the system should be fully recovered. Insert the Cisco Unity PCD part number 80-8470-02 or later into the DVD drive and reboot.
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