The error message displays briefly on the IP phone LCD, and an error similar to this can be seen in the Cisco CallManager Application Log (in the Event Viewer):
Error: StationEventAlert - Station alert.
TCP ProcessID: 188.8.131.524
Device Text: 6: Name=SEP000F239846CD Load=6.0(5.0)File Not Found
App ID: Cisco CallManager
Cluster ID: RWCM1-Cluster
Node ID: 10.250.1.10
Explanation: Station device sent an alert to Cisco CallManager.
Recommended Action: Ensure that the configuration for identified device is
The IP phone already seems to have this load version correctly. The error is not displayed on a soft reset, only when the power is disconnected.
This error is cosmetic only and is addressed in Cisco bug ID CSCef91891 - CallManager TFTP Load=6.0(5)0 File Not Found when phone is reset.
This error is also displayed with earlier 6.0(x) version phone loads. The error displays on systems where IP phone security is not implemented, and the phone cannot find a CTL security file. The error is resolved in IP phone load version 7.1(2.0).
To resolve the issue, download the latest phone load version (7.1(2.0) or later) from the Software Download page and install it.