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When the agent becomes available after being queued, the caller is disconnected after two or three rings of the agent phone
This could happen due to a script error.
To resolve this problem, edit the active script, and use the Variable ResourceID for the Resource field instead of Event Service Desk (ESD) in Cisco Customer Response Applications (CRA) 2.2 and Contact Service Queue (CSQ) in Cisco Customer Response Solution (CRS) 3.0.