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When the agent becomes available after being queued, the caller is disconnected after two or three rings of the agent phone

Core Issue

This could happen due to a script error.

Resolution

To resolve this problem, edit the active script, and use the Variable ResourceID for the Resource field instead of Event Service Desk (ESD) in Cisco Customer Response Applications (CRA) 2.2 and Contact Service Queue (CSQ) in Cisco Customer Response Solution (CRS) 3.0.

For more information, refer to these documents:




Version history
Revision #:
1 of 1
Last update:
‎06-22-2009 04:08 PM
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