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When the user leaves a voice mail message in Cisco Unity, the call gets disconnected if the caller takes a small pause. The voice mail is not recorded
When Cisco Unity detects a pause equal to the number of seconds specified in the System Configuration Parameters, Cisco Unity assumes the speaker has finished recording the message, greeting, or recorded name.
To increase the number of seconds of silence that Cisco Unity uses to detect the end of a recording, perform these steps:
Open the System Admin web page of Cisco Unity.
Go to System > Configuration > Recordings.
Under Stop recording after how many seconds of silence, specify one of these two configurable parameters:
Short recording (Short Recording Trail Limit or less)
Long recording (greater than Short Recording Trail Limit)