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When the user tries to install CAR after an upgrade to a later Cisco CallManager version, the user receives the error message
When the user tries to install CAR after an upgrade to a later Cisco CallManager version, the user receives this error message: Previous installed version of CAR is not compatable with the new version being installed. CAR Installation may fail if the existing CAR database is of older version. Do you wish to continue?
To resolve this issue, perform these steps:
Check whether Call Detail Record (CDR) Analysis and Reporting (CAR) is already installed.
Go to Control Panel > Add/Remove Programs, and check for an existing instance for CDR. If so, you need to uninstall it before you install the current version.