Core Issue
You can search Call Detail Records (CDRs) by user, extension or gateways. The CDR search feature can only be used by Administrative Reporting Tool (ART) administrators.
Resolution
This is normal behavior. The CDR search returns the first 100 matching CDRs. For more information, refer to CDR Search.
The limit of 100 CDRs is only for searching in real time. If you run an actual CDR Analysis and Reporting (CAR) report, the number of records is limited to 5000 records for PDF and 20000 records for Comma Separated Values (CSV) format. If the number of records exceeds this limit, a message is displayed to the user indicating the results are truncated. The workaround is to reduce the date range and generate reports. If you are using PDF, you can try CSV format.
For more information, refer to CDR Analysis and Reporting.
Problem Type
Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)
Voice applications (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)
