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With CER Server 1.2(2)SR1 and CER 1.2(3) releases, cannot locate all of the switch ports that the IP phones are plugged into after a switch upgrade from Cisco IOS to 12.2(20) or later. C4500 displays incorrect port information
This problem is tracked by Cisco bug ID CSCsa78970
This problem is tracked by Cisco bug ID CSCsa78970 and is now fixed in Cisco Emergency Responder (CER) version 1.3.1.
If a CER upgrade is not desirable for some reason, perform these steps to resolve the problem:
In C:\Program Files\Cisco Systems\CiscoER\etc, find the config file named 'anidevices.xml'. Create a backup of this file in a separate location.