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With Cisco CallManager 4.x with Win-os-2000.2.7, RTMT fails to send SMTP e-mail alerts, and the "RISDC.EXE - Unable To Locate DLL : The dynamic link library INETCOMM.dll could not be found in the specified path" error message is displayed

Core Issue

This problem is most likely caused by a known issue with an Outlook Express component with Internet Explorer when using Real-Time Monitoring Tool (RTMT). This problem is introduced with the 2000-2-7 base install OS image, and it is not resolved by subsequent 2000-2-7 SR patches.

This problem is documented in Cisco bug ID CSCeg88885.

Resolution

To resolve this issue, re-install Internet Explorer 6 Service Pack 1(win-K9-ReinstallIE6sp1.exe).

This patch is available at CallManager & Voice Apps Crypto Software.

This patch re-installs the Outlook Express component necessary for the RTMT to successfully    send Simple Mail Transfer Protocol (SMTP) alerts.

Note: Read the win-K9-ReinstallIE6sp1-readme.htm (available in the document) prior to installing win-K9-ReinstallIE6sp1.exe.

To re-install IE6 SP1 on the server, perform these steps:

  1. Download the file to a location you can remember.
  2. Double-click the executable.
  3. You may be prompted by the message Outlook Express 6 SP1 has already installed (Do you want to reinstall it[Y,N]?). Type N to quit the install.
  4. Select I accept the agreement and click Next on the welcome window.
  5. Click Next on the Windows 2000/Windows XP install window.
  6. Click Finish when you are finished. The server reboots automatically.

Verify that Internet Explorer 6 Service Pack 1 is installed.

To confirm that Internet Explorer 6 Service    Pack 1 is installed on the server, perform these steps:

  1. Click Start. Cisco then installs logs.
  2. Open the history.log. Information on how to re-install IE6 SP1 should be shown on the last line.

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