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With Cisco CRS earlier than version 2.2(5)SPB, the user cannot access the AppAdmin page after the application of the Cisco Win-OS-Upgrade-K9.2000-2-5. The user receives the QueryServiceConfig failed (1783): The stub received bad data. error message
When you try to connect to the Application Administration web server through http://servername/AppAdmin after you apply the Cisco Win-OS-Upgrade-K9.2000-2-5, these error messages are displayed:
AvvidProcCtl.AvvidProcCtl.1 error '80004005'
QueryServiceConfig failed (1783): The stub received bad data.
/AppAdmin/global.asa, line 34
Note: In http://servername/AppAdmin, servername is the Domain Name System (DNS). DNS name or IP address of the application server.
Cisco Win-OS-Upgrade-K9.2000-2-5 contains Microsoft Windows Service Pack 4 (SP4) and other patches.
This scenario occurs if you use a version of Cisco Customer Response Solutions (CRS) earlier than version 2.2(5) Service Pack B (SPB) and you apply the Cisco Win-OS-Upgrade-K9.2000-2-5 (which contains the Microsoft Windows Service Pack 4). The issue is caused by a conflict with the Microsoft Hot Fix Q274450.