Core Issue
When you try to connect to the Application Administration web server through http://servername/AppAdmin after you apply the Cisco Win-OS-Upgrade-K9.2000-2-5, these error messages are displayed:
- AvvidProcCtl.AvvidProcCtl.1 error '80004005'
- QueryServiceConfig failed (1783): The stub received bad data.
- /AppAdmin/global.asa, line 34
Note: In http://servername/AppAdmin, servername is the Domain Name System (DNS). DNS name or IP address of the application server.
Cisco Win-OS-Upgrade-K9.2000-2-5 contains Microsoft Windows Service Pack 4 (SP4) and other patches.
This scenario occurs if you use a version of Cisco Customer Response Solutions (CRS) earlier than version 2.2(5) Service Pack B (SPB) and you apply the Cisco Win-OS-Upgrade-K9.2000-2-5 (which contains the Microsoft Windows Service Pack 4). The issue is caused by a conflict with the Microsoft Hot Fix Q274450.
Resolution
Cisco CRS 2.2(5) SPB resolves the problem. Cisco CRS 2.2(5) SPB can be downloaded from Software Download-Cisco Customer Response Solutions Version 2.2 .
If both the Cisco CRS 2.2(5) SPB and Cisco Win-OS-Upgrade-K9.2000-2-5 are not installed, perform these steps:
- Apply the Cisco CRS 2.2(5) SPB.
- Apply the Cisco Win-OS-Upgrade-K9.2000-2-5.
If both the Cisco CRS 2.2(5) SPB and Cisco Win-OS-Upgrade-K9.2000-2-5 are installed, perform these steps:
- Reapply the Cisco CRS 2.2(5) SPB.
- Reapply the Cisco Win-OS-Upgrade-K9.2000-2-5.
If only the Cisco Win-OS-Upgrade-K9.2000-2-5 is installed, perform these steps:
- Apply the Cisco CRS 2.2(5) SPB.
- Reapply the Cisco Win-OS-Upgrade-K9.2000-2-5.
For more information, refer to Accessing the CRS Administration Page Fails After Applying the Cisco Win-OS-Upgrade-K9.2000-2-5.