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Community Member

Configuring Unity Connection in IM&P for Jabber

I'm at my wits end and I'm sure it's something bloody stoopid....

I have CUCM, Unity Connect and IM&P configured. Jabber client on windows signs in and works but no voicemail connection.


I've been following the guides to configure this and I keep coming across the option I am supposed to have, and I don't:  Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > Voicemail Server .

What I do have is  Cisco Unified Presence Administration > Application > Legacy Clients > CCMCIP profile.

The question I have is, why doesn't this option exist, what am I missing?

Everyone's tags (1)
Community Member

Nudge.. anyone ?

Nudge.. anyone ?

Community Member

What version of CUCM/IM&P are

What version of CUCM/IM&P are you running?  In CUCM 10+ these settings are actually in CallManger now under User Management -> User Settings -> UC Service

Community Member

I am running into the same

I am running into the same issue, it seems you also need LDAP integration on the Unity Server in order for it to work the way we want. If you go to a user in Unity there is a option in the password settings to set a web password. That worked for me, but it's only a temp solution until I can convert to LDAP.

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