03-09-2014 08:09 PM
My 2¢
Update 03.19.2014: I'm going to just add to bullet points. Many of this has been reviewed with Dan and should be addressed in future releases:
WebPagetest Speed: 03-11-2014 9:50 CST
Error I have seen:
User error: Failed to connect to memcache server: web-5934.prod.hosting.acquia.com:11211 in dmemcache_object() (line 415 of /mnt/www/html/ciscosupport/docroot/profiles/commons/modules/contrib/memcache/dmemcache.inc).
Solved! Go to Solution.
03-09-2014 08:49 PM
03-12-2014 06:49 AM
Hey Scott,
Hope all is well my friend :)
Just wanted to address one of your "bullet" points;
"Leader board monthly points are including last month"
From what I've read on the new site (under Community Help) the leaderboard is based on the previous 30 days rather than the past Calendar month like it was in the old CSC. This would explain the change in overall look.
Cheers!
Rob
03-19-2014 09:00 AM
I think the text overlay is still bad. I do not know who decided to put blue on blue but it doesn't work. Or on the bottom of reply, grey on grey / white on light grey. When you look at the general lay out, there is so little definition from color that it just melts together. Everything is so pastel that this feels like Windows 8 taking over Window XP, did anyone like that?
Aside from the what appears usual gripes, ie; email notifications not working and general slowness I personally find the site navigation very complex and not user friendly. I have never liked clicking through multiple menus/links to get somewhere. This makes site navigation complex and uninteresting especially if you don't know what you specifically want.
I also feel like there is just a wall of text every where. Go to the Forum Home Page, the directory is just a huge blur of text. Go to the small business section, just a massive wall of text. It's pretty overwhelming.
Another complaint, I really don't much care to get pop ups on my Window asking me for feedback every time I click a new link or a different pop up asking about following or sharing.
I just can't imagine unfamiliar users using this forum when the familiar users have so many problems.
03-09-2014 08:45 PM
I'm missing those features as well. I need my spel chek.
I also cannot figure out how to customize my views (i.e. to turn off the widgets I don't care to use). Perhaps this feature hasn't beeen turned on yet?
03-09-2014 08:49 PM
03-10-2014 06:36 AM
Hi Scott,
Yes, performance will be improved. This is clearly a top priority and we will be tuning the site on a regular basis to improve pageload times.
Dan
03-10-2014 08:56 AM
03-19-2014 09:00 AM
I think the text overlay is still bad. I do not know who decided to put blue on blue but it doesn't work. Or on the bottom of reply, grey on grey / white on light grey. When you look at the general lay out, there is so little definition from color that it just melts together. Everything is so pastel that this feels like Windows 8 taking over Window XP, did anyone like that?
Aside from the what appears usual gripes, ie; email notifications not working and general slowness I personally find the site navigation very complex and not user friendly. I have never liked clicking through multiple menus/links to get somewhere. This makes site navigation complex and uninteresting especially if you don't know what you specifically want.
I also feel like there is just a wall of text every where. Go to the Forum Home Page, the directory is just a huge blur of text. Go to the small business section, just a massive wall of text. It's pretty overwhelming.
Another complaint, I really don't much care to get pop ups on my Window asking me for feedback every time I click a new link or a different pop up asking about following or sharing.
I just can't imagine unfamiliar users using this forum when the familiar users have so many problems.
03-11-2014 07:35 AM
03-16-2014 10:43 AM
Hi Dan / Vidhya,
Is there any update on resolving the issues Scott noted in his first post here a week ago?
As I today, most of these issues are still outstanding. If I were to prioritize these tasks, I go by this order:
1-speed (it takes about 10 seconds when I click on a post, trying to leave it or reply to it
2-spell check (it is frustrating, because I have to copy and paste each answer to my outlook, do a spell check and paste it back in)
3-Last respond to the post to show up at the top.
4-change “save” button to “post”
5-Googling "Cisco CSC" and clicking on the URL talkes you to the site, but you can't get anywhere and says "you want ask a question"
Thanks,
Reza
03-10-2014 06:38 AM
Hi Marvin,
Not sure what page you are referring to when you say "customize my views"?
Dan
03-10-2014 06:28 AM
Hi Scott,
To be honest, the back "up to discussion" wasn't one that is on our radar. I can see where many of you may miss that with longer threads. I'll add that to our list.
Adding spell checker is on our list. My speling isn't so good either :-)
Dan
03-10-2014 06:35 AM
Dan,
Even with smaller threads, we have to click back on the main forum to view all the disscussions. There is no other way right now to go back to the discussion without clicking on the main forum link after you post.
03-10-2014 08:58 AM
Hi Scott,
Appreciate your feedback. As Dan noted, we will try to address some of these as soon as we can.
With regards to your question on the Mobile app - you can use the mobile browser for our site. The site is responsive. An app is not required to use the community anymore.
Appreciate your patience as we address some of these features into the site.
Thank you,
Vidhya
03-10-2014 09:02 AM
I want to know about the app, since I use that more than the website or the mobile site. I prefer the app to be honest.
03-10-2014 10:50 AM
Absolutely, Scott. We will let you know soon on the update around the app.
Thank you.
03-11-2014 07:38 AM
Yeah your right... I should wait when it's peak time... I'm getting timed out even when logging in. I will remove that from my bullet point:)
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