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Using tags in NetPro

Hi,

Is there a "best practice" document for posting on NetPro? I have not been tagging my posts and I guess I should be.

It would help if there was a brief guide to using tags and the best terms for certain products. For instance a discussion about CallManager could be tagged as Callmanager, CCM, CUCM, UCM etc. If there was a standard for this it would make the tags more useful.

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Accepted Solutions
Cisco Employee

Re: Using tags in NetPro

Hi James,

Tags are keywords that can be added to any type of content by the  author. Additionally, participants can tag content created by someone else by  using bookmarks. Tags are the “Web 2.0” way of categorizing and making content  more findable. A rule of thumb is to tag content with words or phrases you might  use to search for it later. Create a tag phrase by using hyphens or underscores  between the words, instead of spaces. You need  to associate tags with the  content you create. This adds to the CSC search capability for finding content  easier.

While you can use the tags at your convenience, it is good practice to use  existing tags wherever possible. The Popular Tags list at the bottom of the  document editing page lists these for the space in which the document has been  created. For example, if you are creating a  document in the IP Telephony  community, the popular tags will appear at the bottom of the editing page and  this will show the following popular tags in that community:

7900_ip_phone  callmanager_3.x  callmanager_4.x  callmanager_5.x   callmanager_6.x  callmanager_7.x  callmanager_express  cdr  configuration  cucm   error_message  faq  h323  install  mgcp  moh  pstn  publisher  sip  sql   subscriber  troubleshoot  upgrade  voice_gateway  voicemail

For Callmanager, we  have the tags for each version to provide more  specific tagging. The tags available for callmanager are:

callmanager_3.x  callmanager_4.x  callmanager_5.x  callmanager_6.x   callmanager_7.x cucm

Also, there is an auto complete feature when you enter the tags in the  document editing page. If you want to find what tag is available for a  particular product, you can type few letters of that tag in the tagging box in  the document editing page and the tag suggestions  will be coming up based on  the tags available. You can choose the correct tag based on your content.

Regards,
Greeshma
3 REPLIES

Re: Using tags in NetPro

Hi James,

Currently we only have some general information about tags in our help area.  Having a tagging "best practices" document is a great suggestion.  We'll see what we can do about getting one on the site.

Cheers,

Dan

Cheers, Dan
Cisco Employee

Re: Using tags in NetPro

Hi James,

Tags are keywords that can be added to any type of content by the  author. Additionally, participants can tag content created by someone else by  using bookmarks. Tags are the “Web 2.0” way of categorizing and making content  more findable. A rule of thumb is to tag content with words or phrases you might  use to search for it later. Create a tag phrase by using hyphens or underscores  between the words, instead of spaces. You need  to associate tags with the  content you create. This adds to the CSC search capability for finding content  easier.

While you can use the tags at your convenience, it is good practice to use  existing tags wherever possible. The Popular Tags list at the bottom of the  document editing page lists these for the space in which the document has been  created. For example, if you are creating a  document in the IP Telephony  community, the popular tags will appear at the bottom of the editing page and  this will show the following popular tags in that community:

7900_ip_phone  callmanager_3.x  callmanager_4.x  callmanager_5.x   callmanager_6.x  callmanager_7.x  callmanager_express  cdr  configuration  cucm   error_message  faq  h323  install  mgcp  moh  pstn  publisher  sip  sql   subscriber  troubleshoot  upgrade  voice_gateway  voicemail

For Callmanager, we  have the tags for each version to provide more  specific tagging. The tags available for callmanager are:

callmanager_3.x  callmanager_4.x  callmanager_5.x  callmanager_6.x   callmanager_7.x cucm

Also, there is an auto complete feature when you enter the tags in the  document editing page. If you want to find what tag is available for a  particular product, you can type few letters of that tag in the tagging box in  the document editing page and the tag suggestions  will be coming up based on  the tags available. You can choose the correct tag based on your content.

Regards,
Greeshma

Re: Using tags in NetPro

Greeshma,
Great response - thanks.
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