CWMS 1.5 mail server configuration

[Shi Yang]

I have installed CWMS 1.5 and setup the mail server. Now only the user in this mail server can receive the invitation via mail. I know the mail was sent by admin@<webex_site_url>, so how can we do to make these invitations can be received by users in other mail server?

[dpetrovi · Accepted solution]

Hi Shi,

If your Exchange server received e-mails from CWMS and delivers those e-mails to local recipients, than your CWMS is working fine and you need to adjust your Exchange configuration..

What you need to do is ensure that your Exchange server allows relaying of e-mails coming from CWMS server.

Unfortunately, there is no Cisco official configuration guide for Exchange server with CWMS. A decent document I've seen people using for Exchange 2010 and enabling relaying of messages to external domains:

http://technet.microsoft.com/en-us/library/bb232021.aspx

Hopefuly this will help you.

-Dejan

Unfortunately, there is no Cisco official configuration guide for Exchange server with

CWMS. A decent document I've seen customers using before is this one: 

http://help.globalscape.com/help/me3/configuring_anonymous_access_to_exchange.htm 

- If your Exchange server can receive e-mails from CWMS and send them internally, your

receive connector should be fine as well as the configuration on your CWMS server. You

would need to look into your external connector and see what needs to be configured to

allow relaying the messages from CWMS machine (IP address) to the external domains.

For relaying in Exchange 2010, command line commands can be found here:

http://technet.microsoft.com/en-us/library/bb232021.aspx 

- Customer confirmed that entering the following configuration for Receive Connector to

allow relaying to external domains resolves the issue:

Add-ADPermission "Anonymous Relay" -User "NT AUTHORITY\ANONYMOUS LOGON" -ExtendedRights

"Ms-Exch-SMTP-Accept-Any-Recipient"

[Shi Yang]

Hi Dejan,

I have asked the exchange guy to change the configuration to allow relaying the mails coming from CWMS. And now it can work well, both the internal users and the external ones can receive the invitation. So thank you very much.

[ivvenshang]

Hi ,Dejan,

i have a same trouble with this issuse. And my mail server is exchange 2013 edition,how can i troubleshoot this issuse? thank you.

[dpetrovi]

Hi Bin,

It should be the same kind of a problem as described above. Your Exchange server must be configured to allow relaying of e-mail messages from CWMS server to external domains. Please, talk to your Exchange admins to configure this. There is nothing on CWMS that you need to configure.

-Dejan

[ivvenshang]

Dejan, Thanks for your help, that's ok.