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New Member

CWMS 2.0 Error:unsupported Configuration-IRP not Receiving Network Packets

 

 

Hi,

 

 

I am having a 50 user deployment non redundant setup using non split DNS.The version used for deployment is  CWMS 2.0.1.107B-AE .I have configured the ports as per the planning guide for manual deplyment,public access and Non split DNS. Forward and Reverse DNS Entries for  are also configured 

 

 

After deploying the vmmachine at the end ,during the system check i get an error showing that the irp in the DMZ is not able to receive network packets and thus the deployment status is shown as Unsupported Configuration

 

Attaching the error received. How do I troubleshoot this?Has anyone come across this error?

 

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Hi, You are definitely

Hi,

 

You are definitely experiencing a network connectivity issue between the Admin and IRP VMs. Please, ensure that PING (ICMP) is allowed between the Admin and IRP VMs as well as all other required  ports (http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_0/Planning_Guide/Planning_Guide_chapter_011.html#reference_CB65D7FE4B3746DDAF1649884AD777CE). Also, ensure that DNS server is reachable from internal and DMZ networks.

 

Furthermore, I can see that you are using domain.internal for your VM domains. Per Certification Authority announcements, they will stop issuing SSL certificates for internal domains next year (http://www.digicert.com/internal-names.htm) so it might be good to assign a valid domain name for your VMs. This is not related to the current issue you are seeing, but can help you avoid issues with SSL certs in the future.

 

-Dejan

3 REPLIES
Cisco Employee

Hi, You are definitely

Hi,

 

You are definitely experiencing a network connectivity issue between the Admin and IRP VMs. Please, ensure that PING (ICMP) is allowed between the Admin and IRP VMs as well as all other required  ports (http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_0/Planning_Guide/Planning_Guide_chapter_011.html#reference_CB65D7FE4B3746DDAF1649884AD777CE). Also, ensure that DNS server is reachable from internal and DMZ networks.

 

Furthermore, I can see that you are using domain.internal for your VM domains. Per Certification Authority announcements, they will stop issuing SSL certificates for internal domains next year (http://www.digicert.com/internal-names.htm) so it might be good to assign a valid domain name for your VMs. This is not related to the current issue you are seeing, but can help you avoid issues with SSL certs in the future.

 

-Dejan

New Member

Thank you Dejan.I will check

Thank you Dejan.I will check on the points mentioned

New Member

  The system check has passed

 

 

The system check has passed.I had not added the rule for ICMP from IRP to Admin Machine.ICMP from Admin to IRP was only there

 

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