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different locales for internal and external calls

Hi All, I have just installed a CWMS 1.5 and all is good but we are experiencing different locales for calls made out from the system to internal and external numbers. I specified UK locale during installation but we get the US english for intyernal calls and UK english for external. Does anyone have any idea whjy this may be and how I can change it?

Many Thanks

Cisco Employee

different locales for internal and external calls

Hi Paul,

There shouldn't be a difference between internal and external calls, as CWMS doesn't differentiate between those.

Can you, please, check the following:

1. Dashboard > Settings > Audio > System Audio Language  

2. Check the user profile that you are outdialing to outside (Dashboard > Users > find the user profile > Language) and what is set there.

The only difference in the language played during outdials should be based on the user profile and system setting.


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