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Community Member

Iphone 4 will not log into CWMS 1.1 even though IOS support is enabled.

Hello Community.

I have setup webex meeting server at home and everything has been working except using the webex app to join iphone4 to CWMS meetings.

Here is what i did

1) installed Webex meeting app for Iphone4

2) openned the activation email that was sent by CWMS and lick on the link.

4) the webex meeting app opens and I inter my webex site (meetings.homelab.com)

5) entered my username and password but then it fails to log in

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Here are the logs i collected from the problem report

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

12/29/13 14:44:51.695 [3055:1799] Info--WebExAppDelegate::init, model iPhone 7.0

12/29/13 14:44:51.695 [3055:1799] Info--machine platform: iPhone4,1

12/29/13 14:44:51.749 [3055:1799] Info--i3DKit: RendererGL[0]::initGL2: begin, with sharedRenderer = 0

12/29/13 14:44:51.787 [3055:1799] Info--i3DKit: RendererGL[176a04b0]::initGL2: end, succeeded

12/29/13 14:44:51.888 [3055:1799] Performance(0ms)--WebExAppDelegate::applicationDidFinishLaunching version 5.0, model 0

12/29/13 14:44:51.988 [3055:1799] Info--HandleEvent: 1, 1, 0

12/29/13 14:44:51.988 [3055:1799] Info--HandleEvent::GetMeetingList Start, welcome = 1, keepalive = 1

12/29/13 14:44:51.991 [3055:1799] Info--CFURLConnection: 175a5fa0, ::Start, Post: 0, timeout: 0

12/29/13 14:44:52.011 [3055:1799] Info--CFURLConnection: 176d9130, ::Start, Post: 0, timeout: 0

12/29/13 14:44:52.012 [3055:1799] Performance(124ms)--initializeMainUI Done

12/29/13 14:44:52.013 [3055:1799] Info--wbxiOpenURL::handleOpenURL: wbx://meetaction?AT=SignIn&SiteURL=meetings.homelab.com&UN=user1@homelab.com&STY=4

12/29/13 14:44:52.025 [3055:1799] Info--WebExAppDelegate::openURLWillHandle:5, url = meetaction?AT=SignIn&SiteURL=meetings.homelab.com&UN=user1@homelab.com&STY=4

12/29/13 14:44:52.149 [3055:1799] Info--CFURLConnection: 176f01f0, ::Start, Post: 0, timeout: 0

12/29/13 14:44:52.151 [3055:1799] Info--WebExAppDelegate::applicationDidBecomeActive, enterBackground:0

12/29/13 14:44:52.395 [3055:1799] Info--CFURLConnection: 176d9130, ::OnReadStreamEvent kCFStreamEventEndEncountered, WaitStatus:0

12/29/13 14:44:52.398 [3055:1799] Info--CFURLConnection: 175a5fa0, ::OnReadStreamEvent kCFStreamEventEndEncountered, WaitStatus:0

12/29/13 14:44:52.400 [3055:1799] Info--CFURLConnection: 176f01f0, ::OnReadStreamEvent kCFStreamEventEndEncountered, WaitStatus:0

12/29/13 14:45:13.976 [3055:1799] Info--APIClient::HandleAPICommand, inCommandID:4002

12/29/13 14:45:13.978 [3055:1799] Info--APIClient::HandleAPICommand, inCommandID:4002, excuted APIType:1

12/29/13 14:45:13.980 [3055:1799] Info--XMLAPICtrl:OnCommand, inCommandID:4002

12/29/13 14:45:13.980 [3055:1799] Info--APIClient::HandleAPICommand, inCommandID:4033

12/29/13 14:45:13.981 [3055:1799] Info--APIClient::HandleAPICommand, inCommandID:4033, excuted APIType:2

12/29/13 14:45:13.981 [3055:1799] Info--URLAPICtrl:OnCommand, inCommandID:4033

12/29/13 14:45:13.981 [3055:1799] Info--URLAPICtrl::OnGetFeatureConfig

12/29/13 14:45:13.981 [3055:1799] Info--CFURLConnection: 1766da70, ::Start: https://meetings.homelab.com/meetings/featureconfig.php?AT=GC&TYPE=PT, Post: 0, timeout: 0

12/29/13 14:45:14.059 [3055:1799] Error -- CFURLConnection: 1766da70, ::OnReadStreamEvent kCFStreamEventErrorOccurred. domain: 3, error:-9807

12/29/13 14:45:14.063 [3055:1799] Info--URLAPICtrl:OnParseResponse, inCommandID:4033

12/29/13 14:45:14.063 [3055:1799] Info--URLAPICtrl::OnParseGetFeatureConfig

12/29/13 14:45:14.063 [3055:1799] Info--URLAPICtrl::CheckResponseData, CMD:4033

12/29/13 14:45:14.063 [3055:1799] Info--APIClient::HandleAPICommand, inCommandID:4028

12/29/13 14:45:14.064 [3055:1799] Info--APIClient::HandleAPICommand, inCommandID:4028, excuted APIType:1

12/29/13 14:45:14.064 [3055:1799] Info--XMLAPICtrl:OnCommand, inCommandID:4028

12/29/13 14:45:14.065 [3055:1799] Info--XMLAPICtrl::OnInitUserInfo, userName:user1@homelab.com

12/29/13 14:45:14.075 [3055:1799] Info--XMLApiCtrl::LoadRequestTemplate, bWithoutAccout:0, pSeurityWebExId:user1@homelab.com, pSeuritySiteName:meetings

12/29/13 14:45:14.078 [3055:1799] Info--CFURLConnection: 1766b260, ::Start: https://meetings.homelab.com/WBXService/XMLService, Post: 17671850, timeout: 0

12/29/13 14:45:14.112 [3055:1799] Error -- CFURLConnection: 1766b260, ::OnReadStreamEvent kCFStreamEventErrorOccurred. domain: 3, error:-9807

12/29/13 14:45:14.115 [3055:1799] Info--XMLAPICtrl:OnParseResponse, inCommandID:4028

12/29/13 14:45:14.116 [3055:1799] Info--XMLAPICtrl::OnParseInitUserInfo

12/29/13 14:45:14.116 [3055:1799] Info--XMLAPICtrl::CheckResponseData, CMD:4028

12/29/13 14:45:14.116 [3055:1799] Info--APICtrlMgr::GetEvent, inCommandID:4028, failed:1

12/29/13 14:45:14.129 [3055:1799] Error -- reportError, Message:Error Code:100003 Network is down or Cisco WebEx site URL is incorrect or Site's cert is invalid. Try again or check your account information.

12/29/13 14:45:40.278 [3055:1799] Info--Send trace connect:http://jbts1-jbts3-ees.webex.com/logadmin/upload.do?SiteUrl=iphone&AT=QW

12/29/13 14:45:40.278 [3055:1799] Info--CFURLConnection: 17655dc0, ::Start: http://jbts1-jbts3-ees.webex.com/logadmin/upload.do?SiteUrl=iphone&AT=QW, Post: 0, timeout: 0

12/29/13 14:45:40.281 [3055:1799] Info--CFURLConnection: 175675c0, ::Start, Post: 0, timeout: 0

12/29/13 14:45:40.403 [3055:1799] Info--CFURLConnection: 175675c0, ::OnReadStreamEvent kCFStreamEventEndEncountered, WaitStatus:0

12/29/13 14:45:41.170 [3055:1799] Info--CFURLConnection: 17655dc0, ::OnReadStreamEvent kCFStreamEventEndEncountered, WaitStatus:0

12/29/13 14:45:41.170 [3055:1799] Info--Send trace piece:http://jbts1-jbts3-ees.webex.com/logadmin/upload.do?SiteUrl=iphone&AT=UL&ConfID=4294967295&PT=RPT&TrTy=3&CmNm=iPhone&PLenUnCom=3667&PLenCom=3667&PCount=1&PNum=1&UPLDT=12:29:2013-14:45:40&Flag=0&isUTF8=1&Ext=zip&logType=1&ExpAddr=iphonejmf(00100003)

12/29/13 14:45:41.170 [3055:1799] Info--CFURLConnection: 175f10f0, ::Start: http://jbts1-jbts3-ees.webex.com/logadmin/upload.do?SiteUrl=iphone&AT=UL&ConfID=4294967295&PT=RPT&TrTy=3&CmNm=iPhone&PLenUnCom=3667&PLenCom=3667&PCount=1&PNum=1&UPLDT=12:29:2013-14:45:40&Flag=0&isUTF8=1&Ext=zip&logType=1&ExpAddr=iphonejmf(00100003), Post: 175d5890, timeout: 0

12/29/13 14:45:57.866 [3055:1799] Info--CFURLConnection: 1766c460, ::Start, Post: 0, timeout: 0

12/29/13 14:45:57.956 [3055:1799] Info--CFURLConnection: 1766c460, ::OnReadStreamEvent kCFStreamEventEndEncountered, WaitStatus:0

12/29/13 14:45:59.738 [3055:1799] Info--CFURLConnection: 1766e390, ::Start, Post: 0, timeout: 0

12/29/13 14:45:59.821 [3055:1799] Info--CFURLConnection: 1766e390, ::OnReadStreamEvent kCFStreamEventEndEncountered, WaitStatus:0

7 REPLIES
Cisco Employee

Re: Iphone 4 will not log into CWMS 1.1 even though IOS support

Hi,

When you set up your CWMS 1.1, did you deploy Internet Reverse Proxy (IRP) server?

"... if you want mobile users to attend meetings, then select a network topology that includes the Internet Reverse Proxy virtual machine that enables public access."

http://www.cisco.com/en/US/docs/collaboration/CWMS/b_planningGuide_chapter_01.html

-Dejan

Community Member

Re: Iphone 4 will not log into CWMS 1.1 even though IOS support

yeah, I acutally have two Admin and two proxy servers. I have none split horizon dns so everyone is using the proxies.

Community Member

Re: Iphone 4 will not log into CWMS 1.1 even though IOS support

I have been doing a littl reading. This looks like a possible certificate error. I will try to install the cert and test it. .

cheers

Community Member

Re: Iphone 4 will not log into CWMS 1.1 even though IOS support

Yeah it was a cert issue, I managed to get it working. I could even sign in using the private Virtual IP address. works perfectly

Community Member

Iphone 4 will not log into CWMS 1.1 even though IOS support is e

Thanks for follow through on this post.  We have a similar issue, with an error on the iPhone Webex client of

Message:Error Code:100202. Contact Cisco WebEx Technical Support.

In the problem report we are also seeing

CFURLConnection: 17683280, ::OnReadStreamEvent kCFStreamEventErrorOccurred. domain: 3, error:-9807

We are also sorting out a cert issue, but it looks like this is the likely problem.  You have saved us a whole lot of time trying to figure this out.

Cheers.

Iphone 4 will not log into CWMS 1.1 even though IOS support is e

Hello everybody,

I had the same issue when I accessed from iPhone with Webex Meeting version 5, the problem is because the SSL certificate is a self-signed certificate, this is the solution for this issue,

http://voiceinitiate.com/tag/error-code-100003-network-is-down-or-cisco-webex-site-url-incorrect-or-sties-cert-is-invalid-try-again-or-check-your-account-information/

Thanks to that fried.

Regards.

Bronze

Iphone 4 will not log into CWMS 1.1 even though IOS support is e

Using iphone 5 and CWMS 1.5, I followed the instructions to install the certificate (using Entrust wildcard certs). The cert installs on the phone and shows "trusted". When I try to login I get "Security Warning - This certificate is not from a trusted authority. Any ideas?

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