If any of the partitions were 100% full, after freeing some disk space, you should restart the server by running the command: reboot.
If none of the partitions is 100% utilized (especially /opt), then try to set the new password for the admin account by running the following:
userutil -p admin cisco
This should set admin account's password to 'cisco'. Try logging in with this account to the GUI. If that works, but end users still cannot authenticate, it is most likely the authentication via CUCM (AXL) is not working. Check the AXL configuration on MPE to find out to which server it is pointing for AXL connection, and then see if end users can authenticate to CCMUSER page on that server. If not, it is most likely that there is an issue with CUCM and CUCM needs to be restarted.
If that is not it, we will have to check what else might be the problem.
Disk space is fine, and the fact that you can log in via local account shows that all seem to be fine on MPE side of things. Please, check if any end user can authenticate via CUCM CCMUser page. If not, the issue is with CUCM server.
Hi Becky, just to clarify the behavior a little bit more.
When MPE is integrated with CUCM via AXL for user authentication, the authentication process goes like this:
1. User A accesses MPE end user page
2. User A enters username and password
3. MPE sends this information to CUCM via AXL for authentication
4. If CUCM is integrated with LDAP, CUCM will forward that request to LDAP and once/if authenticated, CUCM will send the response to MPE and User A will be authenticated and be able to access the end user interface
If you use local account, like local admin, authentication is done on MPE as username and password for local accounts are stored locally on MPE.
Hence, if authentication for local accounts is fine, but not for accounts synced from CUCM and authenticated against CUCM, there can be several things wrong:
1. AXL configuration on MPE where the IP address of CUCM server is configured
2. CUCM server has issues with authenticating the user
That is good news. Glad to hear it is fixed. The list of multiple addresses in AXL config is not for failover purpose. I am not sure what the original idea with it was, but I assume to at least show what CUCM servers are there so you can try pointing out to another server in case of a failure.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...