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MeetingPlace 6.1 - question about calls dropping

                   We had an issue on 8/28/2013 at approximately 1:15pm EST where the phone lines within the same facility where our MeetingPlace audio system resides- had gone dead.  Please rearch to determine if any or all the participants that were curently on MeetingPlace (adio) were also dropped at that time.  I am attaching ralted files.  Thanks, Ray Capriolo - raymond.capriolo@realogy.com - 973.407.5050

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

MeetingPlace 6.1 - question about calls dropping

Hi Ray,

After analyzing the logs, it seems that the ongoing MeetingPlace audio calls were also affected during the phone outage. The issue seems to affect the MeetingPlace meetings at 13:18:48.

The following major alarms were indicated during the outage of T1 Lines at 13:18:48 :

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0x9)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 0, [-1], span 9)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=9

08/28 13:18:48 MAJ  0xb014f  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0)

                    Lost Signal detected on this T1/PRI span ([14], card 0, [-1], span 0)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=0

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0xc)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 0, [-1], span 12)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=12

08/28 13:18:48 MAJ  0xb014f  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0x1)

                    Lost Signal detected on this T1/PRI span ([14], card 0, [-1], span 1)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=1

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0xd)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 0, [-1], span 13)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=13

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0x4)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 0, [-1], span 4)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=4

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0x5)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 0, [-1], span 5)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=5

08/28 13:18:48 MAJ  0xb014f  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0x6)

                    Lost Signal detected on this T1/PRI span ([14], card 0, [-1], span 6)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=6

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0x1, 0xffffffff, 0)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 1, [-1], span 0)

                    T1 NETWORK: ADDR=1,SLOT=-1,PORT=0

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0x1, 0xffffffff, 0x1)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 1, [-1], span 1)

                    T1 NETWORK: ADDR=1,SLOT=-1,PORT=1

The following meetings indicate that the users were disconnected from the meetings:

Meeting Id = 6645

Line 1762: 08/28 13:09:22.55  C ae464    ADD Part Part  6 User GUEST SP+ Port 149

Line 1763: 08/28 13:10:50.07  C ae464    ADD Part Part  7 User GUEST SP+ Device Web

Line 1814: 08/28 13:18:48.12  C ae464    Blast OD : User Id    3, Dest                 // Result: User Leaving Conf

Line 1828: 08/28 13:18:48.13  C ae464    Blast OD : User Id    3, Dest

Line 1846: 08/28 13:18:50.88  C ae464    Blast OD : User Id    3, Dest

Line 1893: 08/28 13:18:53.29  C ae464    Blast OD : User Id    3, Dest

Line 1895: 08/28 13:18:53.29  C ae464    Ending   : Main Conference

Line 1964: 08/28 13:20:44.63  C ae464    Starting : Main Conference

Line 1966: 08/28 13:20:44.63  C ae464    ADD Part Part  8 User GUEST SP+ Port  59

Meeting Id = 9077

Line 1756: 08/28 13:05:02.21  C ae815    ADD Part Part  7 User GUEST SP+ Port 139

Line 1796: 08/28 13:18:48.11  C ae815    Blast OD : User Id    3, Dest             // Result: User Leaving Conf

Line 1820: 08/28 13:18:48.12  C ae815    Blast OD : User Id    3, Dest

Line 1822: 08/28 13:18:48.12  C ae815    Blast OD : User Id    3, Dest

Line 1871: 08/28 13:18:52.07  C ae815    Blast OD : User Id    3, Dest

Line 1873: 08/28 13:18:52.07  C ae815    Blast OD : User Id    3, Dest

Line 1886: 08/28 13:18:52.97  C ae815    Blast OD : User Id    3, Dest

Line 1890: 08/28 13:18:52.98  C ae815    Blast OD : User Id    3, Dest

Line 1892: 08/28 13:18:53.10  C ae815    Ending   : Main Conference

Line 1952: 08/28 13:20:36.19  C ae815    Starting : Main Conference

Line 1954: 08/28 13:20:36.19  C ae815    ADD Part Part  8 User GUEST SP+ Port  50

Line 1958: 08/28 13:20:41.12  C ae815    ADD Part Part  9 User GUEST SP+ Port  65

Meeting Id = 3803

Line 1757: 08/28 13:05:28.87  C ae79c    ADD Part Part  5 User GUEST SP+ Port 141

Line 1800: 08/28 13:18:48.12  C ae79c    Blast OD : User Id    3, Dest          // Result: User Leaving Conf

Line 1816: 08/28 13:18:48.12  C ae79c    Blast OD : User Id    3, Dest

Line 1824: 08/28 13:18:48.12  C ae79c    Blast OD : User Id    3, Dest

Line 1866: 08/28 13:18:51.63  C ae79c    Blast OD : User Id    3, Dest

Line 1868: 08/28 13:18:51.86  C ae79c    Ending   : Main Conference

Line 1938: 08/28 13:20:28.97  C ae79c    Starting : Main Conference

Line 1940: 08/28 13:20:28.97  C ae79c    ADD Part Part  6 User GUEST SP+ Port  58

Line 1962: 08/28 13:20:42.26  C ae79c    ADD Part Part  7 User GUEST SP+ Port  74

Regards,

Rishabh

1 REPLY
New Member

MeetingPlace 6.1 - question about calls dropping

Hi Ray,

After analyzing the logs, it seems that the ongoing MeetingPlace audio calls were also affected during the phone outage. The issue seems to affect the MeetingPlace meetings at 13:18:48.

The following major alarms were indicated during the outage of T1 Lines at 13:18:48 :

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0x9)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 0, [-1], span 9)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=9

08/28 13:18:48 MAJ  0xb014f  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0)

                    Lost Signal detected on this T1/PRI span ([14], card 0, [-1], span 0)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=0

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0xc)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 0, [-1], span 12)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=12

08/28 13:18:48 MAJ  0xb014f  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0x1)

                    Lost Signal detected on this T1/PRI span ([14], card 0, [-1], span 1)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=1

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0xd)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 0, [-1], span 13)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=13

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0x4)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 0, [-1], span 4)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=4

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0x5)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 0, [-1], span 5)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=5

08/28 13:18:48 MAJ  0xb014f  0/3, "HWFAULT", 0 (0xe, 0, 0xffffffff, 0x6)

                    Lost Signal detected on this T1/PRI span ([14], card 0, [-1], span 6)

                    T1 NETWORK: ADDR=0,SLOT=-1,PORT=6

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0x1, 0xffffffff, 0)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 1, [-1], span 0)

                    T1 NETWORK: ADDR=1,SLOT=-1,PORT=0

08/28 13:18:48 MAJ  0xb0151  0/3, "HWFAULT", 0 (0xe, 0x1, 0xffffffff, 0x1)

                    Incoming Alarm Indication on this T1/PRI span ([14], card 1, [-1], span 1)

                    T1 NETWORK: ADDR=1,SLOT=-1,PORT=1

The following meetings indicate that the users were disconnected from the meetings:

Meeting Id = 6645

Line 1762: 08/28 13:09:22.55  C ae464    ADD Part Part  6 User GUEST SP+ Port 149

Line 1763: 08/28 13:10:50.07  C ae464    ADD Part Part  7 User GUEST SP+ Device Web

Line 1814: 08/28 13:18:48.12  C ae464    Blast OD : User Id    3, Dest                 // Result: User Leaving Conf

Line 1828: 08/28 13:18:48.13  C ae464    Blast OD : User Id    3, Dest

Line 1846: 08/28 13:18:50.88  C ae464    Blast OD : User Id    3, Dest

Line 1893: 08/28 13:18:53.29  C ae464    Blast OD : User Id    3, Dest

Line 1895: 08/28 13:18:53.29  C ae464    Ending   : Main Conference

Line 1964: 08/28 13:20:44.63  C ae464    Starting : Main Conference

Line 1966: 08/28 13:20:44.63  C ae464    ADD Part Part  8 User GUEST SP+ Port  59

Meeting Id = 9077

Line 1756: 08/28 13:05:02.21  C ae815    ADD Part Part  7 User GUEST SP+ Port 139

Line 1796: 08/28 13:18:48.11  C ae815    Blast OD : User Id    3, Dest             // Result: User Leaving Conf

Line 1820: 08/28 13:18:48.12  C ae815    Blast OD : User Id    3, Dest

Line 1822: 08/28 13:18:48.12  C ae815    Blast OD : User Id    3, Dest

Line 1871: 08/28 13:18:52.07  C ae815    Blast OD : User Id    3, Dest

Line 1873: 08/28 13:18:52.07  C ae815    Blast OD : User Id    3, Dest

Line 1886: 08/28 13:18:52.97  C ae815    Blast OD : User Id    3, Dest

Line 1890: 08/28 13:18:52.98  C ae815    Blast OD : User Id    3, Dest

Line 1892: 08/28 13:18:53.10  C ae815    Ending   : Main Conference

Line 1952: 08/28 13:20:36.19  C ae815    Starting : Main Conference

Line 1954: 08/28 13:20:36.19  C ae815    ADD Part Part  8 User GUEST SP+ Port  50

Line 1958: 08/28 13:20:41.12  C ae815    ADD Part Part  9 User GUEST SP+ Port  65

Meeting Id = 3803

Line 1757: 08/28 13:05:28.87  C ae79c    ADD Part Part  5 User GUEST SP+ Port 141

Line 1800: 08/28 13:18:48.12  C ae79c    Blast OD : User Id    3, Dest          // Result: User Leaving Conf

Line 1816: 08/28 13:18:48.12  C ae79c    Blast OD : User Id    3, Dest

Line 1824: 08/28 13:18:48.12  C ae79c    Blast OD : User Id    3, Dest

Line 1866: 08/28 13:18:51.63  C ae79c    Blast OD : User Id    3, Dest

Line 1868: 08/28 13:18:51.86  C ae79c    Ending   : Main Conference

Line 1938: 08/28 13:20:28.97  C ae79c    Starting : Main Conference

Line 1940: 08/28 13:20:28.97  C ae79c    ADD Part Part  6 User GUEST SP+ Port  58

Line 1962: 08/28 13:20:42.26  C ae79c    ADD Part Part  7 User GUEST SP+ Port  74

Regards,

Rishabh

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