Scheduled webex meetings no longer appear in Host Calendar after reinstating his account

[ashwinkumar_thangavelu]

Host was unable to access his WebEx account - we found it was inactive and reinstated it. He now claims to have lost all meetings from his WebEx calendar - Please advise option to restore his meetings.

Found this page which confirms - A host's meetings will not be deleted when their account is deactivated.

https://collaborationhelp.cisco.com/article/en-us/WBX61752 

Thanks, AK

[ashwinkumar_thangavelu]

Appreciate assistance on this case!

[dpetrovi]

Meetings shouldn't be deleted by deactivating account. 

Is the host sure that he/she had meetings scheduled by that account or a different account?

-Dejan

[ashwinkumar_thangavelu]

User had his meetings a day before and post reactivation it was all gone. Same account was used to setup meetings using productivity tools.

[dpetrovi]

That should be investigated. Is this for WebEx SaaS or Cisco WebEx Meetings Server?

-Dejan